Managing Social Media Accounts and Email After a Loved One has Passed

By: Ian Elliott
Monday, September 19, 2016

Social media has become a big part of our lives today. We are able to keep in contact with family and friends, view posts and pictures, and even maintain a professional business profile online. It is more than likely that your loved one is active on several social media platforms and here are some of the more common platforms and instructions with managing them and deactivating accounts after a loved one has passed:




  1. Click the account menu at the top right
  2. Select “Settings”
  3. Click “Security” in the left column
  4. Choose “Deactivate Account” – then follow the steps to confirm

Memorialize: You have to have proof of death for the account holder (Death Certificate) – and submit a request to Facebook.




  1. Log into your loved one’s LinkedIn account
  2. Put the cursor over the profile picture in the top right corner
  3. Go down and click on “Privacy and Settings”
  4. Re-enter the password if required and click “Account” on the left
  5. Click “Close Account”
  6. Confirm deletion of account



  1. Go to account settings & click on “Deactivate account” at the bottom of the page
  2. Read over the deactivation information and click “okay”
  3. Enter the password when prompted to verify the deactivation

Note: The deletion of the account can take up to 30 days as stated in the Privacy Policy. Also, content may still appear in Google and Bing after the deactivation which Twitter has no control over.




Depending on the provider your loved one has an email with, the process can vary. Here are the steps to a few of the common email platforms:

Hotmail or Outlook

  1. Log in to the account
  2. Click the account holder name at the top right
  3. Click Account Settings
  4. Click on Manage Advanced Security
  5. You will be brought to a Security Setting Page where you can then click Close Account

Note: You may be asked to verify your identity with a code that will be emailed to an alternate email address.



1.     Sign into the Google account

2.     Look for the email address in the top right-hand corner

3.     Click Data tools at the top

4.     In the Data tools box, select Delete products

5.     Select Remove Gmail permanently

6.     Confirm the deactivation

7.     Review the confirmation


To obtain access to these accounts you will need login information. If your loved one has not left you with this information you can contact the social media platform directly to gain access and deactivate or memorialize their accounts.


Remember to save all information or photos that you wish to keep before deactivating because a deactivation will permanently remove everything. If you would like some advice or wish to speak to our professionals here at, Arbutus Funeral Home, you can contact us here and we will be happy to help. 

Leave a comment
Please enter the letters you see in the image.


Please wait

Previous Posts

What do Funeral Directors do for a Family

When a loved one passes away, you have to manage a number of different things. In addition to planning the funeral service, you need to inform family and friends about the demise, organize for the ...

Understanding Funeral Pricing

Most people aren’t aware of exactly how expensive a funeral can be until they are actually confronted with the expenses suddenly. This process involves the services of various funeral home employee...

How Can You Help a Friend as they go Through the Stages of Grief?

It’s not easy to see a friend and loved one go through grief. You want to help them, support them, and comfort them, but don’t know the right way to go about it. Every individual has a different wa...

5 Memorable Ways to Honor Your Loved One Once They've Passed On

Death doesn’t weaken the bond you shared with your loved one that has passed on and grieving family members look for ways to keep the memory of the dear departed alive. There are a number of differ...

I Have Pre-Planned At One Funeral home, Can I Switch Funeral Homes?

Planning a funeral for oneself isn’t always an easy task, but today many people opt for this type of funeral arrangement. They sign a contract with the funeral home of their choice and prepay for t...

How Does a Celebration of Life Differ from a Funeral?

There are a number of different customs and traditions that deal with the loss of a loved one. Most follow these traditions and arrange for a formal funeral service prescribed by their religious or...

Holidays Without a Loved One - How to Cope

The grieving process is very challenging and many people approach it differently. But regardless of where a person is in the grieving process, holidays can be stressful and painful. Holidays are a ...

3 Misconceptions about Pre-Planning Your Funeral

Planning funerals can be a long, stressful, and painful process for a grieving family. Everyone has their opinion of how these funerals need to be carried out and that can lead to conflict. The bes...

Can I Have a Cremation and a Visitation?

Many people believe that they can’t hold a visitation before the cremation and that makes them hesitate to make a choice. Visitations offer family members and friends the opportunity to say their f...

Personalizing a Funeral Service on a Budget

Funerals can be expensive, and it seems that the more personalized you decide to make a funeral, the more the bill becomes. For those who are planning a funeral for a loved one, you can personalize...